How Pueblo Community Health Center Uses eConsult to Improve Patient Care
In a regional community, Pueblo Community Health Center (Pueblo CHC) is helping patients get faster specialty care through the eConsult. Pueblo CHC is a Federally Qualified Health Center (FQHC) with eight practice sites serving families across the region.
Over the past year, 50 providers and 7 clinical staff finished training to use eConsults. Since then, they have submitted over 100 eConsults and connected with 28 different specialties. This means more patients are getting the care they need without long waits.
Better Workflows, Better Care
This model has made a big difference. Providers at Pueblo CHC say it helps them offer timely patient care and stay focused on their patients. It also improves quality healthcare families can count on.
Here’s what a few providers said about using the eConsult:
“I received a very thorough answer fast.” – Michele Pennington, MD
“The answer was very fast and helpful. It was much more thorough than the specialist who I had previously referred.” – Kelly McLean, NP
“It was nice to be able to get an answer from a specialist with guidance when the wait time for an in-person appointment was several months out.”
– Norma Nehren, MD
Their experience shows how access to specialty care can improve when primary care providers and specialists work together through eConsult.
Helping More Clinics across communities
Any clinic can use this same workflow to improve clinical efficiency. The Staff Task Assignment Job Aid is available in the User Guides and Info section of the eConsult platform.
The SNC team can help your clinic build and optimize your eConsult workflow so providers can submit consults efficiently and patients receive faster access to specialist expertise.
The Bottom Line
Pueblo Community Health Center shows how eConsult can make a real difference. It helps providers offer timely patient care, improves access to specialty care, and supports quality healthcare in many communities. By improving clinical workflows, eConsults save time and strengthen care for patients across the state.
If you’re a health coverage patient in many communities, ask your primary care doctor if they use eConsult. And if you’re a provider, consider how much more you could do for your patients with specialist input just a few clicks away.