When you hear your doctor mention an eConsult, it might sound like another piece of healthcare technology — but behind that simple term is a secure, efficient system that helps Colorado Medicaid patients get faster answers from medical specialists.
The Colorado Medicaid (Health First Colorado) eConsult platform connects primary care providers (PCPs) and specialists through encrypted, digital communication. It shortens the long referral process that often keeps patients waiting and makes it easier for doctors to collaborate on care in real time.
Let’s take a look at what actually happens when your provider sends an eConsult — step by step.
Step 1: You visit your primary care provider
Your PCP is your main point of care. During your visit, they might identify a question that would normally require a specialist’s input — for example, reviewing lab results, confirming a diagnosis, or adjusting a treatment plan.
Step 2: Your doctor submits the eConsult
Using the Colorado Medicaid eConsult platform, your PCP securely uploads the relevant medical information — test results, images, notes, or specific questions — and sends it directly to the appropriate specialist.
All of this happens within a HIPAA-compliant, encrypted system that protects your private health information.
Step 3: A specialist reviews your case
Within a few days, the specialist examines your doctor’s request and provides detailed recommendations. They may confirm the current treatment, suggest a new approach, or recommend that you come in for an in-person appointment if needed.
This back-and-forth communication happens entirely online — no scheduling, no travel, and no waiting rooms.
Step 4: Your PCP updates your care plan
Once the specialist’s response arrives, your doctor reviews it and integrates the advice into your care plan. You’ll discuss the results together during your next visit or through a follow-up call.
That’s it — your doctor gets expert support, and you get care that’s faster, more coordinated, and completely covered by Colorado Medicaid.
Why the system matters
The eConsult platform isn’t just a digital shortcut — it’s a smarter, safer way to deliver healthcare.
- Faster turnaround: Most responses arrive in just a few days.
- Secure communication: Every exchange is encrypted and HIPAA-compliant.
- Seamless coordination: PCPs and specialists collaborate directly, ensuring accurate, informed decisions.
- Cost-free for patients: eConsults are included in Colorado Medicaid benefits.
By using technology to close the gap between primary care and specialty medicine, Colorado Medicaid eConsults are helping build a more connected healthcare system — one that works for both patients and providers.
If you’re a Colorado Medicaid member, ask your doctor how eConsults fit into your care and how they can help you get specialist guidance faster.